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Category: Procedure Guides

Last Updated on Tuesday, 08 November 2011 20:17

We would like to insure that you are testing your system, we recommend that you test it at least once a month and especially any time that you have had any work done on your phone service (service call, new phone company, new phone number, etc).

If you have a cellular or radio communicator that doesn’t require phone lines, we still urge you to test your system monthly.

Below are the steps that are recommended for testing your system, please read them prior to testing and let us know if you have any questions prior to starting the process.

• Please have your code word or pass card ready for verification before you start the process, if we cannot verify you on your account, you won’t be able to continue.
  
  
• Call our 24hr Central Station at (801) 486-7231 or Toll Free at (888) 822-7231.
  
  
• When a dispatcher answers, inform them that you would like to place your system into "test", please provide them with your name, the address of the monitored property, and your code word or pass card for verification purposes. You will also be asked how long you would like your system in "test mode"; we have to have a time that your system will automatically go back "on-line". Make sure that you give yourself enough time to complete the test.
  
  
• Arm your alarm system in the "away" mode and walk outside just as though you’re really leaving for the day.
  
  
• Once outside you MUST wait for a minimum of 5 minutes before re-entering the premises!
  
  
• After at least 5 minutes, re-enter the property, DO NOT disarm your system, violate all the protected points that you would like to test.
  
  
• Your siren will go off during this process if you have one, allow it to go off for 60 seconds after you test the last device before disarming your system.
  
  
• Call our 24hr Central Station at (801) 486-7231 or Toll Free at (888) 822-7231.
  
  
• When a dispatcher answers, inform them you would like to "check signals" and take your system "out of test". Please provide them with your name, the address of the monitored property, and your code word or pass card for verification purposes.
  
  
• Our dispatcher will tell you all zones received, if all sounds correct they will take your system out of test and you have completed the test.

If there is a problem with the test, you can have a service technician call you to talk about the problem, or request that a service technician be dispatched to your location, although there may be a service fee, or after hours fee depending on the time.

If you have any questions on the above process, please contact us and we will be happy to answer any questions your have.

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