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Category: Procedure Guides

Last Updated on Tuesday, 22 November 2011 20:47

We would like to ensure that you are testing your Panic Alarms, we recommend that you test them at least once a month and especially any time that you have had any work done on your phones service (Service call, new phone company, new phone number, etc). If you have a cellular or radio communicator that doesn’t require phone lines, we still urge you to test your system monthly.

  Below are the steps that are recommended for testing your system, please read them prior to testing and let us know if you have any questions prior to starting the process.

• Please have your code word or pass card for verification before you start the process, if we cannot verify you on your account, you won’t be able to continue.
• Call our 24hr Central Station at (801) 486-7231 or Toll Free at (800) 444-7231.
• When a dispatcher answers, inform that that you would like to place your system into “Test”, please provide them with your name, the address of the monitored property, and your code word of pass card for verification purposes. You will also be asked how long you would like your system in “test mode”; we have to have a time that your system will automatically go back “on-line”. Make sure that you give yourself enough time to complete the full test.
• If your panic alarms require a key or physical device to reset the alarm, make sure that you have located the device or key prior to pressing the alarm. As you are testing the buttons, keep track of how many you have pressed to verify this information with our Central Station.
  • Wired Panics – Press the panic alarm and hold for 2 seconds, if the button locks into alarm, use the key to reset the button after 2 seconds.
  • Single Button Wireless Panics – Press the button and hold, after 2 seconds release the button.
  • Dual Button Wireless Panics – Press both button simultaneously on the panic and hold, release after 2 seconds.
  • Teller Money Clips – Make sure the drawer is plugged in and remove the bait money, after 2 seconds replace the bait money securely into the clip.
• Reset your alarm system by following the steps from your user manual.
• Call our 24hr Central Station at (801) 486-7231 or Toll Free at (800) 444-7231.
• When a dispatcher answers, inform them you would like to “check signals” and take your system “out of test”. Please provide them with your name, the address of the monitored property, and your code word or pass card for verification purposes.
• Our dispatcher will tell you all zones received, if all sounds correct they will take your system out of test and you have completed the test.
  • If there is a problem with the test, you can have a service technician call you to talk about the problem, or request that a service technician be dispatched to your location, although there may be a service fee, or after hour’s fee depending on the time.

If you have any question on the above process, please contact us and we will be happy to answer any questions that you have.

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