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Serving Utah & Idaho since 1969

Central Station Services

Integrating VoIP with Monitored Security Systems

What is VoIP?
Voice over Internet Protocol (VoIP) is a technology that converts the voice signal from your telephone into a digital signal that travels via the Internet. The advantage of VoIP is that consumers can potentially lower their costs for telephone communication.

Warning:
Installation of VoIP hardware may disrupt the communication of the security system with the PEAK ALARM monitoring center.

Important:
If you install VoIP or digital phone service, it is essential that you call PEAK ALARM immediately at 888-822-7231 to determine whether a service call is necessary.

There are alternative solutions that we offer and you may continue to have security as well as the benefits of VoIP. Please call our VoIP associate, Dan @ 888-822-7231 to discuss your options.

Considerations:
If you are considering using VoIP or digital phone service, please be aware of the following:

• VoIP requires continuous power. If you lose power, you will not be able to use any phone connected to VoIP. More importantly, the security system will not send a signal to the PEAK ALARM’s monitoring center.
• If you change your telephone number to take advantage of VoIP savings, it is important that you immediately advise PEAK so we may update your account with accurate information.
• If the PEAK ALARM SYSTEM has a line cut feature, it may NOT sound the alarm if the communication line on the outside of your premise is cut. The alarm panel checks the telephone line for voltage that is currently supplied by your telephone company. Certain characteristics of VoIP may lower the voltage and affect the security features of your alarm
• PEAK may lose the ability to download software changes to your alarm system (adding/deleting users, pass numbers, etc). A chargeable service call may be necessary to visit your premise to make these changes.
• Any changes or upgrades made to your VoIP service could impact the ability of the security system to transmit signals. You should always retest the system after any upgrades to your VoIP service.

Other issues with VoIP include:

• VoIP does not offer the same quality of service as direct telephony connections do. There are problems with connectivity, security, disability access, and emergency access.
• Many VoIP connections may not properly handle outgoing calls from fax machines, TiVO boxes, satellite television receivers, conventional modems or fax modems. These devices depend on conventional voice-grade telephone lines for some or all of their functionality.

IF YOU ARE CONSIDERING OR HAVE MADE A SWITCH TO VoIP, PLEASE CONTACT PEAK. Again, there are alternative solutions to retain your security in addition to receiving the benefits of VoIP.